The Crypt

What is The Crypt?

Conducted in 2026, it surveyed 70 professionals actively engaged in VIP management, including VIP account managers, heads of VIP and consultants, with 64% employed directly by gambling operators. 

The report sought to understand how VIP portfolios are managed daily, how the tools are utilised and other key operational challenges.

Although three-quarters of respondents rated their VIP data as good or very good, 71% reported data spread across multiple systems. Half admitted sometimes making decisions with incomplete or outdated information. 

What is The Crypt?

Last month the UK Gambling Commission agreed a regulatory settlement with Evolution of £4.75 million, after finding its games had been accessible via a handful of unlicensed operators in the UK.

In July the Commission said its investigation had discovered the supplier had failed to maintain adequate anti-money laundering and customer due diligence controls in the UK.

It considered suspending Evolution’s licence, but the supplier acted swiftly, carrying out ring-fencing controls across Europe to prevent its games from being used in grey markets.

How to play The Crypt

From the ash, three phoenix rise, and each one guards a different force. Their tears hold old magic, and when those tears are gathered the heat returns to the embers below. The more phoenix wake, the more there is to play for. When all three rise together, their combined force reshapes what happens next. A 5-reel, 4-row video slot built around three phoenix-driven Hold and Spin features. Collect coloured Tear Scatters to wake each phoenix, stack their modifiers, and climb the GO Guaranteed ladder.